My SIM card is inactive, I recently got a new SIM card with number porting. I got a message saying the number porting is done done today at 8:30, and my old service provider is now no longer active. So I don’t have service for either right now. How do I activate my Tele2?
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Hey Shrey, first off; welcome to our Tele2 family! According to our system, your new simcard is already active, so let's see what we can find and get your simcard ready to go!
- What is the ICC-number? You can find it on your simcard and it's 19 digits, so please type the exact number
- Please try restarting your phone and see if this fixes the issue
- What happens when you enter your pincode? Do you see one of these errors on your screen?
- Insert sim
- Failed sim
- Place sim
- Simkaart niet actief
I look forward to seeing your reply!
Hey Shrey, first off; welcome to our Tele2 family! According to our system, your new simcard is already active, so let's see what we can find and get your simcard ready to go!
- What is the ICC-number? You can find it on your simcard and it's 19 digits, so please type the exact number
- Please try restarting your phone and see if this fixes the issue
- What happens when you enter your pincode? Do you see one of these errors on your screen?
- Insert sim
- Failed sim
- Place sim
- Simkaart niet actief
I look forward to seeing your reply!
It’s active! Thank you. The PIN prompt didn’t appear the first time.
Ah, perfect, that was easier than expected! 
Thanks for letting me know and I hope you enjoy your subscription. If you have any other questions in the future, please feel free to start a new topic. The Community and I are here to help you.
For now, have a great day!
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