My SIM card is inactive, I recently got a new SIM card with number porting. I got a message saying the number porting is done done today at 8:30, and my old service provider is now no longer active. So I don’t have service for either right now. How do I activate my Tele2?
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Ah, perfect, that was easier than expected! 
Thanks for letting me know and I hope you enjoy your subscription. If you have any other questions in the future, please feel free to start a new topic. The Community and I are here to help you.
For now, have a great day!
Hey Shrey, first off; welcome to our Tele2 family! According to our system, your new simcard is already active, so let's see what we can find and get your simcard ready to go!
- What is the ICC-number? You can find it on your simcard and it's 19 digits, so please type the exact number
- Please try restarting your phone and see if this fixes the issue
- What happens when you enter your pincode? Do you see one of these errors on your screen?
- Insert sim
- Failed sim
- Place sim
- Simkaart niet actief
I look forward to seeing your reply!
It’s active! Thank you. The PIN prompt didn’t appear the first time.
Hey Shrey, first off; welcome to our Tele2 family! According to our system, your new simcard is already active, so let's see what we can find and get your simcard ready to go!
- What is the ICC-number? You can find it on your simcard and it's 19 digits, so please type the exact number
- Please try restarting your phone and see if this fixes the issue
- What happens when you enter your pincode? Do you see one of these errors on your screen?
- Insert sim
- Failed sim
- Place sim
- Simkaart niet actief
I look forward to seeing your reply!
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