Withdrawals even though you have not used the service

  • 25 January 2024
  • 3 reacties
  • 37 x bekeken

I contacted them on December 2 and the cancellation was made on January 2,
I was debited for one month this month.
Can I get a refund for this?

I have tried to chat with them, but I am having trouble getting a response at all.


Beste antwoord door WhTurner 25 January 2024, 14:37

Bekijk origineel bericht

3 reacties

The invoice comes after the month has ended. The invoice you recieved is for the month december.

Your last invoice will be for 1 and 2 januari, to be paid in februari.

The invoice for January had been issued, but now I see that the admin page had an error.

Reputatie 7
Badge +12

Hi Umi, is this about your Home internet subscription? If yes, please contact my colleagues on 020-7544444. I would love to look into it for you myself, however I don't have access to our Home systems. Please let me know if my colleagues were able to help you! 😄