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cannot activate new sim card

  • 24 april 2021
  • 5 reacties
  • 355 x bekeken
H

Hi,

 

New sim card had been shipped to my home during my absence back in last December. Now that I came back to the Netherlands, I tried activating my new sim card. I followed the instruction here (https://www.tele2.nl/my/toestel-en-sim/simkaart-activeren) but could not get SMS.

 

I found 

 also in the forum and it seemed that my case is pretty much the same. Any idea what I can do?

 

Thanks in advance

Beste antwoord door Marciano van Tele2

Hi Gee, 

Welcome back! I would love to activate your sim card for you. To do so, I’ll need some information. Could you send me a private message, with the sim card number (19 numbers in total)? I will also have to do a strict ID-check before I can activate it for you.

I’m looking forward to your message! :smile:

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5 reacties

pipodeclown
Goldmember
  • pipodeclown
  • Superuser
  • 1780 reacties
  • 24 april 2021

You need to contact the customer service with another phone, ask the chatbot to talk to an employee (during opening hours) or wait here for a Tele2 moderator to help you (as in the topic you refer to). Moderators will be here on Monday and respond to topics in order.

Ik ben een helpende klant in de community. Tele2 moderators hebben “... van Tele2” in hun community naam. Zorg dat je klantnummer en 06 nummer zijn ingevuld op je community profiel, dan kan een Tele2 moderator je sneller helpen.
H
1 persoon vindt dit leuk
  • H
    happy_user
H
  • happy_user
  • Auteur
  • Aan het warmlopen
  • 2 reacties
  • 25 april 2021
pipodeclown schreef:

You need to contact the customer service with another phone, ask the chatbot to talk to an employee (during opening hours) or wait here for a Tele2 moderator to help you (as in the topic you refer to). Moderators will be here on Monday and respond to topics in order.

Thanks for the heads-up. Not in a hurry so can wait for one more day.

Marciano van Tele2
Moderator
Forum|alt.badge.img+12

Hi Gee, 

Welcome back! I would love to activate your sim card for you. To do so, I’ll need some information. Could you send me a private message, with the sim card number (19 numbers in total)? I will also have to do a strict ID-check before I can activate it for you.

I’m looking forward to your message! :smile:

Vind het antwoord op jouw vraag in de Mobiele- of Thuis Wiki: https://forum.tele2.nl/knowledge-base
H
  • happy_user
  • Auteur
  • Aan het warmlopen
  • 2 reacties
  • 29 april 2021

Thanks Marciano for helping me out. Now it’s back to normal!

Marciano van Tele2
Moderator
Forum|alt.badge.img+12

Hi Gee, you’re more than welcome!

You know where to find us if you need help with anything else! :smile:

Vind het antwoord op jouw vraag in de Mobiele- of Thuis Wiki: https://forum.tele2.nl/knowledge-base
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