I recently got a new subscription with Tele2. When I signed up, I was assured that my new plan subscription included data and roaming when outside of the Netherlands.
Recently, I was in Italy and Spain and I had no service. I had no roaming, and could not even connect to a network to receive a text or call. It was a full block on my sim card. It was definitely the sim card and not my phone, as the week earlier I was in UK and Portugal with my previous Prepaid Vodafone sim card and had no issues.
Could you please assist? I am travelling in two weeks time and I need my mobile phone to work, which is why I took out the new subscription.
Thanks
Kelsey
Beste antwoord door Kelseyjane
Hi Kelsey, welcome to our Community, and wow, great to see that you're traveling so much! What's your next destination? I completely understand that you want and need a connection abroad. In some cases there is indeed a barring on international roaming at the start of the subscription, but don't worry, we can easily fix this. I wish you would've come to me before your other travels, but I'm glad you're here now. I removed the blockage for you right away!
You will be able to connect to our supported networks abroad from now on. For more information on prices and networks abroad; see this page.
I hope this helped you prepare for your next trip. If you have any other questions, please feel free to ask me. I'm here for you! 😄
Hi Marciano,
Thanks for getting back to me so quickly. I am going to the UK and then Paris next.
Thanks for your help, great that you have been able to lift the international barring.
Hi Kelsey, welcome to our Community, and wow, great to see that you're traveling so much! What's your next destination? I completely understand that you want and need a connection abroad. In some cases there is indeed a barring on international roaming at the start of the subscription, but don't worry, we can easily fix this. I wish you would've come to me before your other travels, but I'm glad you're here now. I removed the blockage for you right away!
You will be able to connect to our supported networks abroad from now on. For more information on prices and networks abroad; see this page.
I hope this helped you prepare for your next trip. If you have any other questions, please feel free to ask me. I'm here for you! 😄
Hi Kelsey, welcome to our Community, and wow, great to see that you're traveling so much! What's your next destination? I completely understand that you want and need a connection abroad. In some cases there is indeed a barring on international roaming at the start of the subscription, but don't worry, we can easily fix this. I wish you would've come to me before your other travels, but I'm glad you're here now. I removed the blockage for you right away!
You will be able to connect to our supported networks abroad from now on. For more information on prices and networks abroad; see this page.
I hope this helped you prepare for your next trip. If you have any other questions, please feel free to ask me. I'm here for you! 😄
Hi Marciano,
Thanks for getting back to me so quickly. I am going to the UK and then Paris next.
Thanks for your help, great that you have been able to lift the international barring.
I don't think you'll run into issues in the U.K. and France, but if there's anything. You know where to find me. Have a great weekend and keep enjoying your trips! 😊
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