Hey community! I’m traveling to Paris from the Netherlands.A round 4 months ago, I Made a contract and a couple of days ago I asked the store that mad a contract for telle 2 and they replied that I will have internet in all Europe but my phone doesn’t get any reception at all. I have tried all range of things from checking the APN is internet.tele2.nl, resetting the device, airplane mode on/off, automatic and manual network selection, roaming is on, reinserting the sim, etc.
Nothing seems to help
Unfortunately, I can’t check my tele2 account since it requires verification via sms-code which I can’t receive due to connection
could you please somebody help me?
Thank you in advance
Beste antwoord door Fateme
Hey Fateme, first off; welcome to our Community! Really cool that you're in Paris! Good of you to try all these different things yourself, however I see why you can't get any connection there. There was a barring on your account for international roaming (this was activated at the start of your contract, but it was never removed). But no worries! I removed the barring for you right away. So, you can connect to either of these networks in Paris: Orange and Bouygues. Please let me know if it works for you. I'd love to hear from you, and I also wish you an amazing stay in Paris. I hope you enjoy every second of it (especially now that you've got a network connection again)! 🙌🏻
Hey Fateme, first off; welcome to our Community! Really cool that you're in Paris! Good of you to try all these different things yourself, however I see why you can't get any connection there. There was a barring on your account for international roaming (this was activated at the start of your contract, but it was never removed). But no worries! I removed the barring for you right away. So, you can connect to either of these networks in Paris: Orange and Bouygues. Please let me know if it works for you. I'd love to hear from you, and I also wish you an amazing stay in Paris. I hope you enjoy every second of it (especially now that you've got a network connection again)! 🙌🏻
Hey Fateme, first off; welcome to our Community! Really cool that you're in Paris! Good of you to try all these different things yourself, however I see why you can't get any connection there. There was a barring on your account for international roaming (this was activated at the start of your contract, but it was never removed). But no worries! I removed the barring for you right away. So, you can connect to either of these networks in Paris: Orange and Bouygues. Please let me know if it works for you. I'd love to hear from you, and I also wish you an amazing stay in Paris. I hope you enjoy every second of it (especially now that you've got a network connection again)! 🙌🏻
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Sorry, we zijn de inhoud van dit bestand nog aan het controleren om er zeker van te zijn dat het veilig is om te downloaden. Probeer het nog een keer over een paar minuten.
