Dear Sir/Madam,
Hi, I have been really stressed and sick about all the mistakes that the Tele2 staffs have made these days.
First of all, I have lost my phone two weeks ago and I immediately called to suspend the card and to get a new simcard. I have waited for five days for nothing , and when I called again, one of the staff told me that the new card was not sent at all, the previous staff has forgotten to do it! So I have waited for another three days!
This week, I have called to order another simcard for work, the staff filled up my names wrongly even though I have clearly repeated which are my first and last names. Ended up, she took a name from my email address and assume that that's my surname, I called to inform her but she said she cannot change anything, only the AMP staff can change it. So I have waited for another day for the AMP staff to come, and he rejected to give me the simcard because there were not just the name mistake, but also the document mistake! The Tele2 staff has filled up that I have a dutch ID, but what I gave her was my passport number, and I have also clearly said to her in the phone.
Yesterday I had to call to cancel that subscription and reorder a new simcard subscription, it took me another 50minutes to do so! This time the staff said she is going to be very careful and make sure all details are correct. However, until today I haven't received a link or message to make an appointment with the AMP even though she told me that it will be sent in ten minutes. I don't know what's going wrong again???
Can someone tell me what to do??