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Red light on power and dsl 1 while installing internet

  • 20 december 2019
  • 1 reactie
  • 141 x bekeken

Hi, 

I have a type 2 connection. 

I tried installing modem as per the instructions. However, the Power and DSL 1 lights on my modem are red instead of green. Not sure how to solve the problem.

 

Thanks in advance for the help.

 

 

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Beste antwoord door Kevin van Tele2 23 december 2019, 10:51

Hi sachin647,

Hopefully the problem is solved by now, if not try to reset the modem by pressing the reset button on the back of the modem with a paperclip or toothpick for 5 seconds. Then reboot the modem by unplugging the power for 10 seconds.

The modem will need 10 to 30 minutes before it works the first time you connect it.

Regards, Kevin

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Hi sachin647,

Hopefully the problem is solved by now, if not try to reset the modem by pressing the reset button on the back of the modem with a paperclip or toothpick for 5 seconds. Then reboot the modem by unplugging the power for 10 seconds.

The modem will need 10 to 30 minutes before it works the first time you connect it.

Regards, Kevin