In those cases, we check that the modem showed the whole time only the "Power" and "Wifi" lights turned on green, and the rest of the lights were turned off. Both times, we disconnected the modem and reconnected again after two minutes, without getting a response.
Can you check what happened? It will continue to happen again?
Thank you, regards.
**edit bij moderator: Removed cliënt number from the title to protect your privacy, be aware that you're on a public forum! **
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