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Antwoord

Internet

  • August 1, 2019
  • 8 reacties
  • 370 x bekeken
Pedro Teixeira
It is so frustrating when you buy something, does not work and cannot even have a phone call answered.

Just bought internet and isnt working, I have tried both connections in my house and still nothing. Now I am trying to reach tele2 by phone and the call drops.

It is very very frustrating.
Hope I can reach someone here to get a technician.

Beste antwoord door Anton van Tele2

I apologize for the late response. I have seen that you have had contact with our customer service and that it has been resolved. I leave the topic open for a while.

Greetings Anton
    Dit topic is gesloten. Maak een nieuw topic aan als je een vraag hebt.

    8 reacties

    eric
    Ere-member
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    • eric
    • Ere-member
    • August 1, 2019
    Customer care is closed after 20:00. Contact them tomorrow morning.
    Welkom bij de klant-helpt-klant Community van Tele2 Thuis. Tele2 mobiel bestaat niet meer en heet nu Odido.
    Anton van Tele2
    Forum|alt.badge.img+5
    @Pedro Teixeira

    Have you already called us or not? Please let me know.

    Greetings Anton
    Pedro Teixeira
    • Pedro Teixeira
    • Auteur
    • Aan het warmlopen
    • August 2, 2019
    @Pedro Teixeira

    Have you already called us or not? Please let me know.

    Greetings Anton

    Yesterday I have tried to call before 20:00 but the call drops. Today, the same situation, I cant get to speak to anyone.

    Im doing options 1 - For english 2 - For Internet 1 - For technical questions, then call drop. Tried 20 times.
    Anton van Tele2
    Forum|alt.badge.img+5
    That's strange. I had another English-speaking customer who had the same. Something seems to be wrong with the transfer for English-speaking customers. I can also help you from here.

    Could you please send me a private message with the following information:

    • Name
    • Address
    • Postcode + Town
    • Date of birth
    • Last four digits of your IBAN number
    Use this link to send me a private message: [url = https: //forum.tele2.nl/inbox/conversation? With = 233934] Private message to Anton [/ url].

    Thank you for your cooperation.

    Greetings Anton
    Pedro Teixeira
    • Pedro Teixeira
    • Auteur
    • Aan het warmlopen
    • August 2, 2019
    That's strange. I had another English-speaking customer who had the same. Something seems to be wrong with the transfer for English-speaking customers. I can also help you from here.

    Could you please send me a private message with the following information:

    • Name
    • Address
    • Postcode + Town
    • Date of birth
    • Last four digits of your IBAN number
    Use this link to send me a private message: [url = https: //forum.tele2.nl/inbox/conversation? With = 233934] Private message to Anton [/ url].

    Thank you for your cooperation.

    Greetings Anton
    Have you got my message?
    eric
    Ere-member
    Forum|alt.badge.img+12
    • eric
    • Ere-member
    • August 2, 2019
    Unfortunatly, as this is a forum, the moderators which you write to in personal messages might not be working anymore today. In the weekend their are also not there. But what if you call customer care and instead of choosing "english" try the dutch option. Most agents in customer care speak english as well.
    Welkom bij de klant-helpt-klant Community van Tele2 Thuis. Tele2 mobiel bestaat niet meer en heet nu Odido.
    Anton van Tele2
    Forum|alt.badge.img+5
    • Anton van Tele2
    • Oud moderator
    • Antwoord
    • August 8, 2019
    I apologize for the late response. I have seen that you have had contact with our customer service and that it has been resolved. I leave the topic open for a while.

    Greetings Anton
    Anton van Tele2
    Forum|alt.badge.img+5
    Since we have not received a response anymore, I have decided to close the topic.

    Greetings Anton
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