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hello

i’ve found multiple threads on this topic, my decoder, however is 1st time and new - i don’t know whether there’s an old decoder at my rental address that needs to be deregistered?

Do you have an extention of hour internet with TV package now? What is the activation date which was confirmed to you?

I see the activation date of your television product is still planned for a future date. When your package is activated you will no longer get the error message your are describing 

I see the activation date of your television product is still planned for a future date. When your package is activated you will no longer get the error message your are describing 

thanks Jasper, but i’m confused as the paper i received says it should be activated from 6 uur on Dec 15

At the moment the 18th is noted as wish date. 

At the moment the 18th is noted as wish date. 

ok, I wait till 18th and check again

I checked it for you and the television product has been activated so you will no longer receive the error message. If you do have problems do let us know

Yes, it does now, thanks and have a nice day

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