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No connection & internet outside of Netherlands.

S

I have my contract for a half year already, but can't use any service outside the Netherlands. Tried rebooting network settings, roaming settings, didn't work. Called to support and they told me that it should work, on their side it looks like I should have service in EU. My friend and I has the same issue. Both android and iOS. 

Beste antwoord door Stanislav

Marciano van Tele2 schreef:

Hey @Stanislav, this is really weird! I removed the blockage two days ago, but when I looked at it just now, the blockage was back. I removed it again, so you should be able to connect to Movistar or Orange in Spain. Please let me know if it works now (might need to restart your phone). I'll keep an eye on the system today as well, to see if the blockage doesn't (automatically) come back! ðŸ˜„

Yes, it's work!)) 

But we have the same problem with my girlfriend number. She don't have the connection to. Maybe you see her number in system, she registered with the same address that I. Maybe you can fix it to?

Bekijk origineel bericht

    eric
    Ere-member
    Forum|alt.badge.img+12
    • eric
    • Ere-member
    • 28 december 2022

    Hi @Stanislav , welcome 

    When customer care validated that there are no roaming barrings, than search for mobile networks on your phone and select one which is presented. If that one is forbidden, do the same search and choose another.

    Welkom bij de klant-helpt-klant Community van Tele2 Thuis. Tele2 mobiel bestaat niet meer en heet nu Odido.
    Marciano van Tele2
    1 persoon vindt dit leuk
    • Marciano van Tele2
      Marciano van Tele2
    S
    • Stanislav
    • Is lekker bezig
    • 28 december 2022
    eric schreef:

    Hi @Stanislav , welcome 

    When customer care validated that there are no roaming barrings, than search for mobile networks on your phone and select one which is presented. If that one is forbidden, do the same search and choose another.

    Tried it, but it didn't work. The always say that "Selected Network unavailable"

    S
    • Stanislav
    • Is lekker bezig
    • 28 december 2022
    eric schreef:

    Hi @Stanislav , welcome 

    When customer care validated that there are no roaming barrings, than search for mobile networks on your phone and select one which is presented. If that one is forbidden, do the same search and choose another.

     

    Marciano van Tele2
    Moderator
    Forum|alt.badge.img+12

    Hey @Stanislav first off; welcome to our Tele2 family! What @eric says is correct (if there was indeed no blockage on roaming). I double checked it for you and there actually was a blockage on roaming. I removed it for you. You should be able to connect to one of the networks now. Will you let me know if it works for you? ðŸ˜Š

    Vind het antwoord op jouw vraag in de Mobiele- of Thuis Wiki: https://forum.tele2.nl/knowledge-base
    S
    • Stanislav
    • Is lekker bezig
    • 28 december 2022
    Marciano van Tele2 schreef:

    Hey @Stanislav first off; welcome to our Tele2 family! What @eric says is correct (if there was indeed no blockage on roaming). I double checked it for you and there actually was a blockage on roaming. I removed it for you. You should be able to connect to one of the networks now. Will you let me know if it works for you? ðŸ˜Š

    No, problem is still here (( I try all things but it doesn't work(

    Marciano van Tele2
    Moderator
    Forum|alt.badge.img+12

    Hi, where are you exactly? Which country and which network are you connected to?

    Vind het antwoord op jouw vraag in de Mobiele- of Thuis Wiki: https://forum.tele2.nl/knowledge-base
    S
    • Stanislav
    • Is lekker bezig
    • 30 december 2022
    Marciano van Tele2 schreef:

    Hi, where are you exactly? Which country and which network are you connected to?

    I am in Spain ( Canary islands), try to connect to a lot of network that in the list in settings. 

    Marciano van Tele2
    Moderator
    Forum|alt.badge.img+12

    Hey @Stanislav, this is really weird! I removed the blockage two days ago, but when I looked at it just now, the blockage was back. I removed it again, so you should be able to connect to Movistar or Orange in Spain. Please let me know if it works now (might need to restart your phone). I'll keep an eye on the system today as well, to see if the blockage doesn't (automatically) come back! ðŸ˜„

    Vind het antwoord op jouw vraag in de Mobiele- of Thuis Wiki: https://forum.tele2.nl/knowledge-base
    S
    • Stanislav
    • Is lekker bezig
    • 30 december 2022
    Marciano van Tele2 schreef:

    Hey @Stanislav, this is really weird! I removed the blockage two days ago, but when I looked at it just now, the blockage was back. I removed it again, so you should be able to connect to Movistar or Orange in Spain. Please let me know if it works now (might need to restart your phone). I'll keep an eye on the system today as well, to see if the blockage doesn't (automatically) come back! ðŸ˜„

    Yes, it's work!)) 

    But we have the same problem with my girlfriend number. She don't have the connection to. Maybe you see her number in system, she registered with the same address that I. Maybe you can fix it to?

    Marciano van Tele2
    Moderator
    Forum|alt.badge.img+12

    Hey, great to hear that it works for you now! I'm happy to look into it for her. Please send me a private message with her information: 06-number, e-mail address, zip code + house number and last 4 digits of her IBAN. ðŸ˜Š

    Vind het antwoord op jouw vraag in de Mobiele- of Thuis Wiki: https://forum.tele2.nl/knowledge-base

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