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my subscription

  • 2 augustus 2021
  • 2 reacties
  • 76 x bekeken
A

Hello dear Tele 2

I have the bundle which is 10 G plus 200 call 

And I activated today , 

When I saw My Tele 2 , I saw , Tele 2 charged me 1.75 € for calling , why ? I want to know ، when I bought the bundle that I told you 200 minutes  is free or not , or this is another story 

My phone number: 0613813131

Beste antwoord door eric

Calling minuts in the bundle is for calls to Dutch numbers only. Did you call to numbers outside Netherlands?

What also can be is that the bundle loading is done in the night. Check the app tomorrow, than this will be fixed.

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    2 reacties

    eric
    Ere-member
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    • eric
    • Ere-member
    • 7115 reacties
    • Antwoord
    • 2 augustus 2021

    Calling minuts in the bundle is for calls to Dutch numbers only. Did you call to numbers outside Netherlands?

    What also can be is that the bundle loading is done in the night. Check the app tomorrow, than this will be fixed.

    Welkom bij de klant-helpt-klant Community van Tele2 Thuis. Tele2 mobiel bestaat niet meer en heet nu Odido.
    Marciano van Tele2
    Moderator
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    Hey Alireza, @eric is absolutely right. On the first day, MyTele2 still needs to process some things. If you check it now, you will see it’s fixed and there are no extra costs! :sunglasses:

    Vind het antwoord op jouw vraag in de Mobiele- of Thuis Wiki: https://forum.tele2.nl/knowledge-base
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