Skip to main content
beantwoord

Internet speed got horrible

  • 9 februari 2019
  • 4 reacties
  • 197 x bekeken

  • Durft te posten
  • 1 reactie
Hello, since more or less a week the speed of my internet connection is just terrible. I can barely view normal pages. I tried to restart the router several times already, but nothing changes. Apparently, the data flows in an intermittent way.

I wonder if there is a problem going on or if this is going to be the level of service from now on, because it's been more than a few days already.

Beste antwoord door Rena Chan

During the week days you can call 020-754 4444 from 9 to 20 and saturday drom 9 to 18.

If you wait for the dutch message, it will prompt you to press a number to change to english.

Is your problem related to wired or wireless internet?

If you are using wireless, you could speed-up the diagnostic steps by plugging a desktop or laptop with a wired connection directly to the modem and observe if you encounter the same problems.
Bekijk origineel bericht
Dit topic is gesloten. Maak een nieuw topic aan als je een vraag hebt.

4 reacties

WhTurner
Goldmember
  • Superuser
  • 5501 reacties
  • 10 februari 2019
Did you try to contact the Klantenservice? (not on sundays)
Put you customernumber in your profile, then a moderator can check your connection.

  • Auteur
  • Durft te posten
  • 1 reactie
  • 10 februari 2019
I'd love to contact the customer service, but I failed to find a way to do so. Keep in mind that I can't speak Dutch and the webpage is not very English friendly. 😞

Rena Chan
  • Forum Specialist
  • 257 reacties
  • Antwoord
  • 10 februari 2019
During the week days you can call 020-754 4444 from 9 to 20 and saturday drom 9 to 18.

If you wait for the dutch message, it will prompt you to press a number to change to english.

Is your problem related to wired or wireless internet?

If you are using wireless, you could speed-up the diagnostic steps by plugging a desktop or laptop with a wired connection directly to the modem and observe if you encounter the same problems.

Topic closed due to no new reactions