Hello, since more or less a week the speed of my internet connection is just terrible. I can barely view normal pages. I tried to restart the router several times already, but nothing changes. Apparently, the data flows in an intermittent way.
I wonder if there is a problem going on or if this is going to be the level of service from now on, because it's been more than a few days already.
Antwoord
Internet speed got horrible
Beste antwoord door Rena Chan
During the week days you can call 020-754 4444 from 9 to 20 and saturday drom 9 to 18.
If you wait for the dutch message, it will prompt you to press a number to change to english.
Is your problem related to wired or wireless internet?
If you are using wireless, you could speed-up the diagnostic steps by plugging a desktop or laptop with a wired connection directly to the modem and observe if you encounter the same problems.
If you wait for the dutch message, it will prompt you to press a number to change to english.
Is your problem related to wired or wireless internet?
If you are using wireless, you could speed-up the diagnostic steps by plugging a desktop or laptop with a wired connection directly to the modem and observe if you encounter the same problems.
Dit topic is gesloten. Maak een nieuw topic aan als je een vraag hebt.
Did you try to contact the Klantenservice? (not on sundays)
Put you customernumber in your profile, then a moderator can check your connection.
Put you customernumber in your profile, then a moderator can check your connection.
I'd love to contact the customer service, but I failed to find a way to do so. Keep in mind that I can't speak Dutch and the webpage is not very English friendly. 😞
During the week days you can call 020-754 4444 from 9 to 20 and saturday drom 9 to 18.
If you wait for the dutch message, it will prompt you to press a number to change to english.
Is your problem related to wired or wireless internet?
If you are using wireless, you could speed-up the diagnostic steps by plugging a desktop or laptop with a wired connection directly to the modem and observe if you encounter the same problems.
If you wait for the dutch message, it will prompt you to press a number to change to english.
Is your problem related to wired or wireless internet?
If you are using wireless, you could speed-up the diagnostic steps by plugging a desktop or laptop with a wired connection directly to the modem and observe if you encounter the same problems.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.