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DSL connection is down

  • January 29, 2019
  • 3 reacties
  • 528 x bekeken
Pavlentiy
Dear all,

since morning we have not had broadband connection.
Media access gateway error message: Your DSL connection is down. Verify that your MediaAccess Gateway is correctly connected to your phone line.
Modem: Technicolor TG789bvn.
Tried to restart it a couple of times (switching off/on) without any effect.

Could you please help with that?

Beste antwoord door eric

Call the customer care, they can do a line measurement and if needed send an engineer.
    Dit topic is gesloten. Maak een nieuw topic aan als je een vraag hebt.

    3 reacties

    eric
    Ere-member
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    • eric
    • Ere-member
    • Antwoord
    • January 29, 2019
    Call the customer care, they can do a line measurement and if needed send an engineer.
    Welkom bij de klant-helpt-klant Community van Tele2 Thuis. Tele2 mobiel bestaat niet meer en heet nu Odido.
    Pavlentiy
    • Pavlentiy
    • Auteur
    • Durft te posten
    • January 29, 2019
    Fixed, thank you!
    J
    I see the problems should be fixed after the call. If not we of course would love to be notified so we can resolve the problem.
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