DSL connection is down

  • 29 January 2019
  • 3 reacties
  • 516 x bekeken

Dear all,

since morning we have not had broadband connection.
Media access gateway error message: Your DSL connection is down. Verify that your MediaAccess Gateway is correctly connected to your phone line.
Modem: Technicolor TG789bvn.
Tried to restart it a couple of times (switching off/on) without any effect.

Could you please help with that?

Beste antwoord door eric 29 January 2019, 12:34

Bekijk origineel bericht

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3 reacties

Reputatie 7
Badge +12
Call the customer care, they can do a line measurement and if needed send an engineer.
Fixed, thank you!
Reputatie 5
I see the problems should be fixed after the call. If not we of course would love to be notified so we can resolve the problem.