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Subscription cancellation

  • 29 oktober 2022
  • 5 reacties
  • 132 x bekeken
T

cancel my monthly subscrition while abroad

Beste antwoord door Marciano van Tele2

Hi, I see you're already outside of your contract, so you can cancel your subscription. However there is an outstanding invoice that still needs to be paid. Please go to this page to pay the invoice via iDeal. After that, you can easily cancel your subscription by filling in the online cancellation form on this page. Please let me know if it worked. 

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    5 reacties

    T
    • totowka
    • Auteur
    • Aan het warmlopen
    • 3 reacties
    • 29 oktober 2022

    my number is 06

    Marciano van Tele2
    Moderator
    Forum|alt.badge.img+12

    Hey @totowka welcome to our Community! Good to see that you filled in your 06-number in your profile. It's not possible to pause your subscription. How long will you be abroad? I see that you can renew your subscription, so if you're abroad for a long time, you could renew your contract with a new subscription with lower bundles, so you can save money while you're there. If you come back to the Netherlands and you need higher bundles, you can easily adjust them to your will via the Tele2 app or website. I hope this helps! 😄

    Kind regards,

    Marciano

    Vind het antwoord op jouw vraag in de Mobiele- of Thuis Wiki: https://forum.tele2.nl/knowledge-base
    T
    • totowka
    • Auteur
    • Aan het warmlopen
    • 3 reacties
    • 31 oktober 2022

    I want tele2 to stop taking money from me. The website doesn’t allow me to stop my monthly subscription. I’m not in Netherlands for 2 months already and not using the SIM card and not planning to be there next months, so I don’t need this SIM card anymore. Please cancel the subscription 

    T
    • totowka
    • Auteur
    • Aan het warmlopen
    • 3 reacties
    • 31 oktober 2022
    Marciano van Tele2 schreef:

    Hey @totowka welcome to our Community! Good to see that you filled in your 06-number in your profile. It's not possible to pause your subscription. How long will you be abroad? I see that you can renew your subscription, so if you're abroad for a long time, you could renew your contract with a new subscription with lower bundles, so you can save money while you're there. If you come back to the Netherlands and you need higher bundles, you can easily adjust them to your will via the Tele2 app or website. I hope this helps! 😄

    Kind regards,

    Marciano

    once again, help to solve the issue plz

    Marciano van Tele2
    Moderator
    Forum|alt.badge.img+12

    Hi, I see you're already outside of your contract, so you can cancel your subscription. However there is an outstanding invoice that still needs to be paid. Please go to this page to pay the invoice via iDeal. After that, you can easily cancel your subscription by filling in the online cancellation form on this page. Please let me know if it worked. 

    Vind het antwoord op jouw vraag in de Mobiele- of Thuis Wiki: https://forum.tele2.nl/knowledge-base

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