I am currently outside of NL, in Germany.
I had issue with service connection for a while now so I updated my phone and inserted sim once again.
Now the service is connected but the connection is unstable. Is this normal?
Also, my EU service for both SMS and data is inactive. How can I solve this?
Hey
I see that you've had contact with my colleagues from customer service. Was everything solved for you? If yes, could you please let us know what solved the issues. This will be very valuable for other customers with the same question. 
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