Dear Tele2
I cancelled my subscription back in November 30, but I am still getting invoices for the abonoment. I have already talked to 3 of your collegues from the klantserviss, and no one seemed to be able to help me. The last guy that I spoke to (March 8 09:26) simply hang up on me while I was still asking questions. He claimed that I have “cancelled my cancellation” (?) That is simply not true (see screenshots below). Anyhow, I hope this problem can be peacefully resolved. I have already paid more than I intented to use the abonoment and it would be nice to get a refund. (it was said that the abonoment WOULD be stopped in December 31) I attached the email saying that I have indeed cancelled my subscription. I also got another email stating that there was some fault on your side - not sure how to approach that.
Thanks in advance.
Hey Lauris, you're very welcome! Thanks for getting back to me so quickly as well. I canceled your subscription right away and I requested a refund for the period of January 1st - March 9 (today), so you will receive an amount of € 64,77. As I said, you always pay afterwards, so next month your will receive an invoice for the period of March 1 - March 9 that you will have to pay, but the costs for this period are already processed in the refund. It will take about 4-6 weeks before you get the money back. The reason that it takes this long is because there is no longer an active subscription. I also send you a confirmation mail with this information.
Will you let me know when you've received the refund? I would love to hear from you. If you have any other questions in the meantime, please let me know. I'm here for you! 
