In July, I ordered a sim card through your website.
The next day, as soon as I realized that you did not provide eSim, I called the support service and canceled the order (July 16, 2022). The specialist said the order was canceled.
On August 15, I received an invoice for payment (Kenmerk: 2223/1.21381012) (why?).
On August 17, I called customer service again. I was told that I had not canceled anything and that it was possible to end the subscription now. Again the specialist said that the subscription was canceled.
I paid the bill.
Today, September 13, I received an invoice again (Kenmerk: 2223/1.21381012).
1. Cancel the invoice for payment!
2. Return my money.
3. Remove all my data from your database.
Beste antwoord door Johrick van Tele2Bekijk origineel bericht