You need the phone to be delivered first before using the Samsung promotion for earbuds.

I have the phone delivered yesterday. I have the contract and reciept all signned that i paid for it.

when i made the oder tele2 never confirmed it. i understand i need that confirmation email to make the promotion ?

Check the promotion details and conditions on the Samsung website.

Hello @ciaramcg,
Welcome to the Community! Wow what a beautiful device you've ordered. I'm going to help you right away with the Samsung Pre-Order promotion.

You can find the promotion on Samsung's website: https://www.samsung.com/nl/members/pre-order/. Where they explain how it works. If you need help, I recommend you to contact Samsung! 

I have sorted out how you can participate! If you need the pre-order proof, I'll get right on it for you.

Participate in the Samsung promotion:

1. Go to www.samsung.com/nl/promo
2. click on the promotion
3. fill in the online application form
4. Upload the following documents by 31 March 2021: 

• A complete, legible copy of the valid pre-order receipt for your new Samsung Galaxy S21, S21+ or S21 Ultra, including
• The name of the store/webshop where your new Samsung Galaxy S21, S21+ or S21 Ultra was pre-ordered
• The pre-order date. This date must fall within the promotional period: 14 January 2021 to 28 January 2021 
• A picture of the package barcode with the EAN code and IMEI number.

You can find the promotion on Samsung's website: https://www.samsung.com/nl/members/pre-order/. 

If you need the confirmation let me know, I will be happy to help you. The Community is ready for you!