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Refund did not happen for two months now

K

i m not sure if i am in the right place, but i cant get anywhere with the customer service, i placed an order on February 10th, 2022 and for travelling reasons i cancelled the order same day, i made a payment of 227 euro and till today April 19th, 2022 i didn't receive my refund and the company is clamming that the refund was in my account since February, after two full months i managed to speak to a customer service that requested my bank statement to assure them that no refund transaction happened in my account.

i dont know what to do or who to reach, i m finishing my minutes credit balance on calling the customer service, and they are not even refunding me those minutes, so basically i m paying money to get my money back.

if anyone can plz help coz i m really frustrated and annoyed with the lack or service and there s no reason to hold my money back.

Thank you 

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    3 reacties

    WhTurner
    Goldmember
    • WhTurner
    • Superuser
    • 5503 reacties
    • 19 april 2022

    Dubbel topic, zie  /  double topic, see:

     

     

    K
    1 persoon vindt dit leuk
    • K
      kareemshams99
    K
    • kareemshams99
    • Auteur
    • Durft te posten
    • 1 reactie
    • 19 april 2022

    Thank you, but that’s not really helpful 

     

    Marciano van Tele2
    Moderator
    Forum|alt.badge.img+12

    Hey Kareem, we're gonna help you with your situation! 

    For us, @WhTurner 's message is very helpful. We love to have a clear overview of all topics, so we can help you as good and quick as possible, and double topics are not helping. So, I will close this topic and we will help you (asap) in your other topic! đŸ˜Š

     

    Vind het antwoord op jouw vraag in de Mobiele- of Thuis Wiki: https://forum.tele2.nl/knowledge-base
    K
    1 persoon vindt dit leuk
    • K
      kareemshams99
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