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Contract did not mention starting in 4 months automatically

  • 24 January 2022
  • 30 reacties
  • 442 x bekeken


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30 reacties

@Marciano van Tele2 , hi!!

Can I get some update on this? It has been more than 3 months 😭

 

Aziya

@Marciano van Tele2 please don’t ignore me 😭 when can I get the money back ?

Reputatie 7
Badge +12

Hi @aziya,

I'm so sorry, I didn't mean to ignore you! This is a very weird situation. I checked your account and I can still see the credit that I requested, however - for some reason you still didn't receive it.

I mailed my colleagues again and asked to pick this up a.s.a.p! I hope I will get an answer tomorrow at the latest. I hope they can find the credit and hope they can put you on the refund list first thing. 

Side note: I gave a lot of info that they need to fix a refund. Order number is one of the things they need, but I couldn't find it anymore (probably because it's from a few months ago). Could you please send me your order number from back then? In case they need it. 😊

I'm sorry for the inconvenience and thank you so much for your patience. I'll be on top of this case from now on! Please, don't hesitate to message me here.

Kind regards,

Marciano

Reputatie 5
Badge +6

Hi @aziya,

I just came across this topic and am very curious if this has all been resolved and settled in the meantime! Would you please let me know? If it is still not solved, I will get to work for you immediately!

Reputatie 7
Badge +12

Hi @aziya,

On the 2nd of August my colleague placed your refund on the list. So on or around 2 August the refund has been deposited. I also don’t see the open credit in your account anymore, so I assume you have it now. Could you please confirm? I’d love to hear from you and again my apologies that it took so long! 😊

Kind regards,

Marciano

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