Terreble custumer exprience!
I and my partner have ordered a new phone with the subscription on 27.11.
Recently, on Monday (14.12) & Tuesday (15.12) delivery personnel tried to deliver the phone to our address, however, both attempts failed due to unknown error in the delivery employee system upon arrival. After multiple calls to the customer service of TELE2, one order was canceled. However, your company didn't want to cancel our second order as you need to wait until the device will come back to you from AMP which breaks all customer rights in the NL.
Therefore, we have a few questions for you:
- Why you don't follow any costumer law in the NL?
- Why I as a customer with order, I can't receive a legal confirmation email that my money for the phone will be returned back ?! As i received only an automatic letter with text: This is an automatic service email, to which you cannot respond directly. (Customer service didn't want to help us ...)
- Why my partner who is also a customer of your company can't cancel her order?
WE WANT OUR MONEY BACK AS WE HAVE ALL RIGHTS FOR THIS!
Beste antwoord door CristianBekijk origineel bericht