Hello! So recently, I signed up for tele2's internet service which went smooth. As I am now in my home country and a friend of mine is staying in the apartment, it was him who received the package with the new router. The router works through the telephone cable and the two lamps are green but there is no connection. I want to get a monteur to come and look at it but it is impossible to call the number for the monteur from Denmark, my home country where I am now - it says the number doesn't exist. I feel it is my responsibility so I want to know if there is any other way to arrange for a monteur to come and activate the internet in my apartment?