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How can I cancel my subscription? klantenservice phone number doesn't work

  • 10 November 2023
  • 3 reacties
  • 77 x bekeken

Hi,

I am relocating abroad, my last day in the Netherlands is going to be November 27th. 

I need to have my internet active until November 26th and then I want to cancel the subscription and ship the modem November 27th.

How can I do it? The phone number of the klantservice doesn't work, as soon as I choose to hear the music (or not) the communication is cut. I have tried with different phones (landline and mobile, different providers) and this is always the same.

Can you please advice?

 

Thanks

 

Nicola

3 reacties

Marciano van Tele2
Rank
Reputatie 7
Badge +12

Hi Nicola, relocating abroad sounds awesome! Which number did you call? You should be able to contact my colleagues on 020-7544444. The best time to contact them is between 12:00 and 17:00. Please let me know if you were able to reach my colleagues and if they could help you! 😄

Vind het antwoord op jouw vraag in de Mobiele- of Thuis Wiki: https://forum.tele2.nl/knowledge-base
N

Solved

N

Well, partially actually. I spent a month to try to stop the subscription but phone number didn't work, maybe due to the moving to Odido. I felt it was OK because the website clearly says that the cancellation date is the day of the request made online. Now I finally managed to speak with an operator and I discover that what is written on the website is false and the termination date is after a month, not the date of the request. The operator agreed it is confusing and badly worded.

Too bad I have to pay one month more even if I won't be at home for a mistake of Tele2, but at least this is over. 

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