Hello @maipham,
Welcome on the Community! I am going to help you immediately with the cancellation of your subscription.
If you move abroad, you may terminate your subscription with us immediately (without compensation for the subscription). However, the device contract, if any, must be redeemed.
The customer has to prove that he is going to emigrate. He has to send us a letter to prove this (by post, to: Tele2, stating 'Cancellation of membership', Postbus 289, 2400 AG, Alphen a/d Rijn) with one of the following documents:
- Emigration papers
- Proof of deregistration from your municipality. You can apply for this at the RNI desk (Registration Non-Residents). Click here for more information.
- Proof of registration at your new municipality
- Proof of registration at your new university/college
In this case we can stop the service contract free of charge, but we will charge a surrender fee for any phone credit. Only when the credit has been fully redeemed will we proceed with the termination.
A cancellation period of one month is always applicable, also in case of cancellation in connection with emigration.