Topics gestart door Kelseyjane

3 Topics

K
KelseyjaneAan het warmlopen
gevraagd in Mobiele abonnementen

Cancel mobile phone subscription - wrong date

Hi there, On Wednesday 16th August, I cancelled my Tele2 mobile subscription. I received an email confirmation from Tele2 stating “Your subscription will be terminated on September 16, 2023. Your mobile number [removed by moderator] will also expire.” Yesterday on September 12th, I registered with my new provider as the 16th September was approaching and I wanted my number to be ported and not expire. However, I then received an email from Vodafone stating that Tele2 had informed them that my number could only be transferred to Vodafone on 16th October.  Could you please assist? I want my number to be released/ported over on 16th September, that is why I cancelled it one month earlier on 16th August.  Thanks,Kelsey

3
WhTurner
Goldmember
7 maanden geleden
K
KelseyjaneAan het warmlopen
gevraagd in Mobiele abonnementen

Change subscription

Hi there,Over the weekend, I changed my subscription on my mobile to an unlimited plan. I didn’t realise this would be immediately confirmed, I thought I would have to confirm again before it was locked in.Now, when I’m in the Tele2 App, I can’t see the option to go back to the subscription I was previously on (20GB + 200 mins/sms for €‎18,01). Could you please assist with changing my subscription back to my existing one?ThanksKelsey

1
eric
Ere-member
9 maanden geleden
K
KelseyjaneAan het warmlopen
gevraagd in Netwerk en verbinding

Roaming block in all of EU and UK

Hi there,I recently got a new subscription with Tele2. When I signed up, I was assured that my new plan subscription included data and roaming when outside of the Netherlands. Recently, I was in Italy and Spain and I had no service. I had no roaming, and could not even connect to a network to receive a text or call. It was a full block on my sim card. It was definitely the sim card and not my phone, as the week earlier I was in UK and Portugal with my previous Prepaid Vodafone sim card and had no issues. Could you please assist? I am travelling in two weeks time and I need my mobile phone to work, which is why I took out the new subscription. ThanksKelsey

3
Marciano van Tele2
Moderator
9 maanden geleden

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