beantwoord

Not internet access [English]

  • 21 April 2020
  • 7 reacties
  • 199 x bekeken
U

Good morning all, 

Recently, I contracted a wifi service. It was supposed to be working on 17th Friday. My modem connection is the type 2 and I followed all the steps on the installation instructions.

When I try to connect any of my devices, all I get is a "Excellent signal (not internet access)". The power light is red, DSL 1 light is not working and the Wireless light sometimes works. 

Would you mind helping me? Any idea? 

Thank you in advance! 

 

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Beste antwoord door Anton van Tele2 21 April 2020, 13:42

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7 reacties

Anton van Tele2
Reputatie 3
Badge +5

Have you called us about this? They can then immediately do some tests with you and, if necessary, send a technician. That is the fastest. You must always contact us from the location.

Greetings Anton

U

Not yet. Could you please tell me the timetable I can call to the client service?

 

Thank you

Anton van Tele2
Reputatie 3
Badge +5

You can call them on our normal number: 020-7544444. They are open from 09:00 till 20:00. I like to hear from you.

 

Greetings Anton

U

Hi, good morning, 

 

I've been trying to contact someone via phone. At some point, the speaker starts to speak in Dutch, so I don't really get what she's saying. At the beginning I had chosen the English one. 

Best wishes, 

 

 

 

eric
Rank
Reputatie 7
Badge +12

Try again, most agents will speak English.

Welkom bij de klant-helpt-klant Community van Tele2 Thuis. Tele2 mobiel bestaat niet meer en heet nu Odido.
U

I've been trying, but I think there are only machines speaking. After the moment they give you the chance to make the client service survey, is when I start to listening some Dutch I don't understand.

 

Thanks 

Anton van Tele2
Reputatie 3
Badge +5

Can you send me the following information?  

  • Full address (including zip code and city)
  • Date of birth
  • Last four digits of the IBAN number

You can send this to me in a private message. → Privébericht naar Anton

 

I like to hear it. Greetings Anton

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