Topics gestart door Skwiggs

2 Topics

S
SkwiggsSnapt hoe het werkt
gevraagd in Facturen en kosten

Still charged contract ended 6 months ago

Pertaining to the many issues I documented in , to this date, I’m still getting charged by Tele2 every month. I’m actively refunding each and every debit, but this has to stop!I've had calls with some customer assistants asking me in a very condescending tone why I was categorically refusing to pay "my bills" with Tele2. I've explained the situation and asked them to look into my customer file, and if they could actually stop these unauthorised debits, to which they replied they'd look into it.But of course, I'm still getting charged...I'm now being threatened by Tele2 to report my "betaalachterstand" to the Stichting Preventel, and were that to happen I would not have any other choice but to take legal measures against Tele2 to protect myself from this insane situation.Consider this my final request for this ridiculous saga to cease immediately. Stop the direct debits, delete my customer details & history from your databases, and LEAVE ME ALONE!I'm expecting very swift compliance

2
C
2 jaar geleden
S
SkwiggsSnapt hoe het werkt
gevraagd in Netwerk en verbinding

Migration T-Mobile - Service disruption for more than a month

It all started longer than a month ago. I had received various emails informing me about the new Tele2 app, and how my account would be migrated seamlessly and all I’d need to do would be to sign into the new app. This is how it went:Migration started Old Tele2 app stopped working, new Tele2 app always redirected me to old app. MijnTele2 login works, but as soon as my account loads I get an error message and can’t interact in any way Within a week (more or less, hard for me to know), I stopped being able to receive calls. People would just land on my voice mail instantly, and I would not receive any missed calls notifications. When I eventually noticed this, I reached out to customer service. They said I just had to wait 2 days for the migration to complete. Hmmm, sure. Over the course of the 3 following days, my internet (4G) stopped working Within another day or two, I was unable to receive text messages.Every time I noticed some further degradation of service, I got in touch with cu

18
eric
Ere-member
3 jaar geleden

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