Reacties geplaatst door bartoolinio

2 Reacties

B
bartoolinioAan het warmlopen
gevraagd in Mobiele abonnementen

Malfunction SMS from abroad (and OTP SMS) still unsolved

Hey Bartoolinio, I understand that it’s not ideal to change your phone number, however if the technical looked into it and only gave this option, I feel like there is no other way. If you already had contact with them, you could try to contact them again to follow up on your situation.  There is a way to cancel your contract before the end date, so you can move your number to a new provider, but there are a few things you should know. If you fill in your phone number in your profile, I’d be happy to check this for you and explain.  thank you! I just did:)

3
Marciano van Tele2
Moderator
2 jaar geleden
B
bartoolinioAan het warmlopen
gevraagd in Netwerk en verbinding

Malfunction SMS from abroad (and OTP SMS)

Hello @bartoolinio, Welcome to the Community! I'm going to check in with you right away to see what's going on with receiving text messages.  Thanks for the clear explanation. I immediately grabbed your information and I see that you have been in contact with my colleagues yesterday. A case has been created for our technical department and they will now look into this. I expect an update from the technical team next week, possibly they will contact you by phone. This we will have to wait and see, hopefully they will find a solution. If you have any questions feel free to ask. The Community is ready for you! Thank you for your response! Unfortunately, the team was unable to help and I'm still left with no option to receive ANY text messages from abroad. I asked 5 friends from Denmark and Poland to send me a text message and none of them arrived. They had different phone providers so it’s not the problem from the other site. This problem is going on for like a month and i’m getting a bi

3
C
2 jaar geleden

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