Topics gestart door Lauris G

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L
Lauris GAan het warmlopen
geplaatst in Mobiele abonnementen

Failed at canceling subscription

Dear Tele2I cancelled my subscription back in November 30, but I am still getting invoices for the abonoment. I have already talked to 3 of your collegues from the klantserviss, and no one seemed to be able to help me. The last guy that I spoke to (March 8 09:26) simply hang up on me while I was still asking questions. He claimed that I have “cancelled my cancellation” (?) That is simply not true (see screenshots below). Anyhow, I hope this problem can be peacefully resolved. I have already paid more than I intented to use the abonoment and it would be nice to get a refund. (it was said that the abonoment WOULD be stopped in December 31) I attached the email saying that I have indeed cancelled my subscription. I also got another email stating that there was some fault on your side - not sure how to approach that. Thanks in advance.  

5
Marciano van Tele2
Moderator
11 maanden geleden

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