Topics gestart door Julikha

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J
JulikhaDurft te vragen
gevraagd in Vast internet

No internet for the entire week!

Good morning,I am experiencing since this Monday 20 December 2021 in the morning internet connection issues with Tele2. First, on Monday, they told me this was a general outage in the centre of The Hague. Later that day, still the wifi hadn't been resumed,  I have reached out again to the customer service and they did open a ticket with the mechanical desk (27480920) and would send me a new modem on Wednesday, in case the modem might be the culprit and to save time. The issue might be with either the modem or externally with the line. On Wednesday 22 December 2021, the brand new modem finally arrived very late in the afternoon. Without any instructions in the packet. Tele 2 was called once again to be provided guidance, they recognized that the old Modem was functional after all as the same issue was obseved with the new one just received. Then, they said as there was a general outage on Monday, this could not have been detected at that moment. So, an appointment with a KPN monteur was

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Alisha van Tele2
Moderator
2 jaar geleden

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