Topics gestart door Mazen Hoteit

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Mazen HoteitDurft te posten
gevraagd in Mobiele abonnementen

deactivation and delivery of new sim cards

I did my subscription last saturday the 9 october 2021.The request was to move ftom lycamobile to tele2 and have the same number.My subscription started on 11 october and my sim card that i have was also deactivated on the 11 october at 8.30 morning.I have been waiting for 2 days for my new sim card and nothing received.Customet service yesterday said it was sent.Today there is another answer that i have to wait for another 3 working days to receive my new sim card.How come ? Why did you deactivate my number yesterday since delivering of a sim card require a lot of days.Now i am disconnected. Can not use my number. Can not log into digid app or do any communication with anyone.What do you consider this ? Is this a service? Disconnecting people before delivring the active sim cards.

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2 jaar geleden

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