Topics gestart door Florencexin

2 Topics

F
FlorencexinIs lekker bezig
gevraagd in Bestelling en levering

new simcard subscription wrong name

Dear Sir/Madam,Hi, I have been really stressed and sick about all the mistakes that the Tele2 staffs have made these days. First of all, I have lost my phone two weeks ago and I immediately called to suspend the card and to get a new simcard. I have waited for five days for nothing , and when I called again, one of the staff told me that the new card was not sent at all, the previous staff has forgotten to do it! So I have waited for another three days! This week, I have called to order another simcard for work, the staff filled up my names wrongly even though I have clearly repeated which are my first and last names. Ended up, she took a name from my email address and assume that that's my surname, I called to inform her but she said she cannot change anything, only the AMP staff can change it. So I have waited for another day for the AMP staff to come, and he rejected to give me the simcard because there were not just the name mistake, but also the document mistake! The Tele2 staff h

4
C
2 jaar geleden
F
FlorencexinIs lekker bezig
gevraagd in Bestelling en levering

Returned a new phone but didn't receive any confirmation and refund yet

Dear Sir/Madam,Hi, I have purchased an iphone 11 via Tele2 in February but have returned it within 14 days. The phone was delivered successfully to the address on the return label and signed on 23rd February. I have not received any confirmation until today, I have called the customer service for a few times but they told me that they couldn't do anything but asked me to keep waiting. I have paid more than 480 euros for the first payment. I feel really frustrated of the service provided by Tele2, I think the customer should at least be informed that the phone has been received and refund is in the progress. I hope you can help. Thanks. 

9
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3 jaar geleden

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