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EviconstaAan het warmlopen
gevraagd in Mobiele abonnementen

why is my contract still not cancelled?

My contract ended on the 6th of july 2021 (a few days ago).last month i submitted the online cancellation form and i received no email no phone call to confirm. So i called the customer service and the agent told Me that my contract was scheduled to be cancelled at the end of the 12-month period.checking my sim card today and it is still working. Why? I specifically asked for it to be cancelled and even called even though I live abroad and it costs to call!  it is so annoying, the Tele2 customer service experience is negative!How can I ensure that my contract is cancelled and I wont be billed further?

4
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2 jaar geleden

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