Reacties geplaatst door Cristian

13 Reacties

C
CristianSnapt hoe het werkt
gevraagd in Bestelling en levering

Cancelled Order payback not on time

Update 08-01: We both got our money back - thank you all for help!

25
eric
Ere-member
3 jaar geleden
C
CristianSnapt hoe het werkt
gevraagd in Bestelling en levering

Cancelled Order payback not on time

Dear @Cas van Tele2, 8 days gone from my last letter - nothing changed. I don’t have money and my partner order in not even cancel 

25
eric
Ere-member
3 jaar geleden
C
CristianSnapt hoe het werkt
gevraagd in Bestelling en levering

Cancelled Order payback not on time

Dear TELE2 & @Cas van Tele2 ,  There are more than 5 working days (they tried to deliver at 15.12) passed from the moment the order of my partner has been cancelled by the delivery company.  We have NO confirmation of cancellation email; Customer service doesn't want to do anything - we called x3 times.   According to the DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 October 2011 (Which is also singed by the NL) specifically: Article 9.B - Right of withdrawal1Save where the exceptions provided for in Article 16 apply, the consumer shall have a period of 14 days to withdraw from a distance or off-premises contract, without giving any reason, and without incurring any costs other than those provided for in Article 13(2) and Article 14.(b) in the case of sales contracts, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the goods.We have all the rights to cancel our order witho

25
eric
Ere-member
3 jaar geleden
C
CristianSnapt hoe het werkt
gevraagd in Bestelling en levering

Cancelled Order payback not on time

Dear @Cas van Tele2, Thank you for your inforamtion. Will wait for the following confirmation. 

25
eric
Ere-member
3 jaar geleden
C
CristianSnapt hoe het werkt
gevraagd in Bestelling en levering

Cancelled Order payback not on time

@eric by phone no one want to help me as they can do nothing. Thus - I try to write it here. As the company doesn't have an official email address for this purposes…

25
eric
Ere-member
3 jaar geleden
C
CristianSnapt hoe het werkt
gevraagd in Bestelling en levering

Cancelled Order payback not on time

@simnlru When you will lose 590 EUR, I will also tell you just chill… Moreover, I have customers rights which were not respected. Thus, I have all right to claim that something not legal is going on.Thank you for your very useful comment. 

25
eric
Ere-member
3 jaar geleden
C
CristianSnapt hoe het werkt
gevraagd in Bestelling en levering

Cancelled Order payback not on time

Can somebody from this company help us with anything??? My partner order is still not cancelled, however already 4 days gone from the moment AMP cancelled delivery…. I still don't have money and confirmation that they will be returned…  WE WANT OUR MONEY BACK!

25
eric
Ere-member
3 jaar geleden
C
CristianSnapt hoe het werkt
gevraagd in Bestelling en levering

Cancelled Order payback not on time

Dear @Cas van Tele2  Almost 24 hours already gone from the moment when I have sent you a private letter with all data you requested. Can I please get any reply - cause I worry about it….. Thank you!

25
eric
Ere-member
3 jaar geleden
C
CristianSnapt hoe het werkt
gevraagd in Bestelling en levering

Cancelled Order payback not on time

Dear @Cas van Tele2, Thank you a lot for your message. I have sent to all relevant information about my partner and my order in the private message to you. Thank you in advance for your help! 

25
eric
Ere-member
3 jaar geleden
C
CristianSnapt hoe het werkt
gevraagd in Bestelling en levering

Cancelled Order payback not on time

Thank you Eric, I was sure it is a representant of TELE2. Unfortunately, I didn't found an email address where I can write this, but via phone customer service can't help me with anything… Thus, I was super scared that TELE2 will not gonna return me money…Thank you for your explanation and time. I still don't get why they allow you to choose EU id when it is not possible to buy a phone using it, but anyway.  Do you know maybe if they have a complain email where I can send my complaint? Thank you in advance! 

25
eric
Ere-member
3 jaar geleden
C
CristianSnapt hoe het werkt
gevraagd in Bestelling en levering

Cancelled Order payback not on time

Moreover, can I receive an answer to the following question?!?!?!??!Why I as a customer with cancelled order, I can't receive a legal confirmation email that my money for the phone will be returned back ?! As I received only an automatic letter with text:  This is an automatic service email, to which you cannot respond directly.  (Customer service didn't want to help me...)

25
eric
Ere-member
3 jaar geleden
C
CristianSnapt hoe het werkt
gevraagd in Bestelling en levering

Cancelled Order payback not on time

The website is in Dutch, however, I am speaking with you in English - please put a bit of RESPECT! I think you would not be pleased to go to Romania for example and to see there that customer service don't even try to help you in the language which you understand...I selected, Romanian nationality -> than you have a possibility to use European ID. Check my Photo!  

25
eric
Ere-member
3 jaar geleden
C
CristianSnapt hoe het werkt
gevraagd in Bestelling en levering

Cancelled Order payback not on time

Thank you for the previous message, however, will highly appreciate if you would reply in English as you can easily see that I don't know dutch language. It is just a sign of respect!  Secondly, I have a RO citizenship - which is also a part of the EU and I have the same rights as you do and I am the same person as you, just born in a different place... Moreover, if it is only possible to buy a phone by having a Dutch passport, why your website provides such an option when you pay the whole amount at once?!?!?!?! (See picture) Now, I think even more that you are Scammers...  Thirdly, I would like to receive an answer to the following question:Why I as a customer with cancelled order, I can't receive a legal confirmation email that my money for the phone will be returned back ?! As i received only an automatic letter with text:  This is an automatic service email, to which you cannot respond directly.  (Customer service didn't want to help us ...) 

25
eric
Ere-member
3 jaar geleden

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