Reacties geplaatst door Skwiggs

13 Reacties

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SkwiggsSnapt hoe het werkt
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Migration T-Mobile - Service disruption for more than a month

UpdateWell, we’re in 2021 and the issue has persisted to this day… I’ve given up on hope. I’ve been in touch over the past month & a half with technicians and network engineers, who’ve all been looking at the issue and tried to fix it.I was told last week that, despite all efforts so far, a resolution could not be found. They would therefore move my account information over to a brand new account, essentially just ignoring what’s gone wrong and starting from a clean slate. They said I’d finally be able to receive calls & text messages like normal… But once again, that wasn’t the case. So there we are. 4 months into this, I’ve had enough and decided to migrate over to the competition. Damn shame really, but I’ve ran out of patience.

18
eric
Ere-member
3 jaar geleden
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SkwiggsSnapt hoe het werkt
gevraagd in Netwerk en verbinding

Migration T-Mobile - Service disruption for more than a month

Daily UpdateThis case was now sent to Network Technicians, the same technicians who built the new network, so I’m told they should finally have all the tools & skills to fix this issue.Now, because of this, @Cas van Tele2 ‘s offer above to release my phone number (so that I can go for another provider) no longer stands. The tech team wants to solve this issue before anything else is done.So yeah… Still no service but at least it looks like finally things are being properly handled.

18
eric
Ere-member
3 jaar geleden
S
SkwiggsSnapt hoe het werkt
gevraagd in Netwerk en verbinding

Migration T-Mobile - Service disruption for more than a month

Daily updateI have received the 3rd SIM card last Friday. Of course I had to wait for the weekend for support to be able to assist me. @Cas van Tele2 told me he’d activate the card for me, but I haven’t heard back from him as of yet.So, I’ve gone through web chat yet again. After about 30mins I managed to get someone to activate the new SIM card for me.IT DIDN’T FIX IT. I still have ‘No Service’. I’ve tried the card in another phone, still nothing. I’ve reset network settings, still nothing. At this point I am beyond done. It’s already a FULL week past my deadline, nothing works, and I CANNOT GET OUT OF IT. I’m literally being held hostage by Tele2. I cannot transfer my number to any other providers.When I shared this with the agent on the chat, they told me I’d be refunded by 1€ per day of the outage. 1€. When I’m pouring HOURS every day trying to get this fixed with their support channels.I just don’t know what to do. The only option I have right now is to lose my phone number and ju

18
eric
Ere-member
3 jaar geleden
S
SkwiggsSnapt hoe het werkt
gevraagd in Netwerk en verbinding

Migration T-Mobile - Service disruption for more than a month

Day 9 - Daily update:Just had a call through a friend’s phone with a Tele2 engineer. I’m going to receive a 3rd SIM cardThe engineer basically explained that all these issues started when the first SIM card was ordered;I was still on the old system, and so that SIM card would only work on the old system too. Hence why it worked for a short period. It stopped working when I eventually got migrated to the new system.The second SIM card should have worked though, as it was ordered when I was already migrated. Both the engineer & @Cas van Tele2 tried to activate it several times, but without success. Which is why they decided to send a 3rd SIM card.I was also told that my account would get credited by the amount of time I had no service, so at least that’s nice.Let’s see how this goes. Fingers crossed. 

18
eric
Ere-member
3 jaar geleden
S
SkwiggsSnapt hoe het werkt
gevraagd in Netwerk en verbinding

Migration T-Mobile - Service disruption for more than a month

Daily update:2nd SIM card received yesterday Unable to activate it myself, as my account doesn’t show any data regarding my abo @Cas van Tele2 tried to activate it, but that didn’t do anything.In short: Day 8 - Still ‘No Service’

18
eric
Ere-member
3 jaar geleden
S
SkwiggsSnapt hoe het werkt
gevraagd in Netwerk en verbinding

Migration T-Mobile - Service disruption for more than a month

@Cas van Tele2 I have received the new SIM card yesterday, can’t activate it myself on the website since it looks like I have no active abo, there are no links or buttons anywhere that mention SIM card activation… :/ 

18
eric
Ere-member
3 jaar geleden
S
SkwiggsSnapt hoe het werkt
gevraagd in Netwerk en verbinding

Migration T-Mobile - Service disruption for more than a month

Update: I just received an email stating yet another SIM card has been dispatched to me and should arrive within 3 working days… So nothing before next week Wednesday. Sigh…Looking forward to another painful chat with Tele2 Customer Support to tell them I can’t activate my SIM card myself.

18
eric
Ere-member
3 jaar geleden
S
SkwiggsSnapt hoe het werkt
gevraagd in Netwerk en verbinding

Migration T-Mobile - Service disruption for more than a month

So, we’re Friday, this is where it currently stands:Still no service No abonnement data to show on my customer portal on the website Phone number apparently not even found when I login to the Tele2 app on iOS Can’t opzeg myself Can’t ask competitor provider to take over my current number (sms verification required)So, since I can’t seem to get out of this insane situation (without flat-out requesting a brand new phone number), I’ll simply start reimbursing my direct debits until this gets fixed. I cannot understand how Tele2 allows this to happen. This is so broken, and nobody can’t seem to be able to do anything about it. It’s beyond unbelievable.

18
eric
Ere-member
3 jaar geleden
S
SkwiggsSnapt hoe het werkt
gevraagd in Netwerk en verbinding

Migration T-Mobile - Service disruption for more than a month

Looks like my phone number has completely disappeared… what the hell 

18
eric
Ere-member
3 jaar geleden
S
SkwiggsSnapt hoe het werkt
gevraagd in Netwerk en verbinding

Migration T-Mobile - Service disruption for more than a month

@Cas van Tele2 as I previously wrote:My new sim card is finally activated, and everything quickly seems to come back online. I receive missed calls notifications, 4g works, can place & receive calls. My online customer portal seems to be accessible again (although both apps are still non-functioning).My new SIM card was working ok-ish for a week (until last Friday, when I was told again that people trying to call me landed on my voicemail directly). I visited Belgium last week and roaming there on the new SIM card was awfully slow (way slower than previously).I have already tried someone else‘s SIM card in my phone & vice-versa. Their SIM card works on my device, and mine still doesn’t on theirs. I have an iPhone 8, my device is always kept up to date (I’m an iOS dev, it’s literally my job). The issue is clearly not on my end…I’ve gone through the link you sent, reset my password and logged in again. Still Geen actief abonnement.Please advise

18
eric
Ere-member
3 jaar geleden
S
SkwiggsSnapt hoe het werkt
gevraagd in Netwerk en verbinding

Migration T-Mobile - Service disruption for more than a month

Even better yet; I just received my factuur for November. Yeah sure let me pay for my excellent service this month. Also, I can’t even ‘opzeggen’. It doesn’t recognize my phone number. Brilliant. Just brilliant. 

18
eric
Ere-member
3 jaar geleden
S
SkwiggsSnapt hoe het werkt
gevraagd in Netwerk en verbinding

Migration T-Mobile - Service disruption for more than a month

So, still no update on this... It’s Thursday, I’ve spent the whole week with ‘No Service’. Unable to call, be called, no 4g, no texts, nothing.

18
eric
Ere-member
3 jaar geleden
S
SkwiggsSnapt hoe het werkt
gevraagd in Netwerk en verbinding

Migration T-Mobile - Service disruption for more than a month

Hey Cas, Thanks for replying. You don’t have to sell the new network to me. I’ve been enjoying 4G roaming in Europe before and right now I obviously can’t experience any of it anyway.I’ve usually got real good coverage (Amsterdam, Nieuw-West area). I have restarted my phone many times, and previous call with one of your technicians also had me reset my network settings, to no avail.Again, I’d like to reiterate: I have already been through all those support steps. The issues clearly lie with the migration and your back-end. As said before, my SIM card is currently stuck with ‘No Service’ since Monday.This happened two weeks ago, before a new SIM card was sent to me (again, without even being told I’d receive one 🤔).Worse of all is really the timing. I’m expecting calls and missing out on a lot of opportunities as I’m currently in the process of finding new accommodations and rental agencies can’t get through to me. It’s really bad. When I log into the customer portal, this is what I se

18
eric
Ere-member
3 jaar geleden

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