Reacties geplaatst door frostie

5 Reacties

F
frostieIs lekker bezig
gevraagd in Thuisnetwerk en hardware

DSL Connection Status remains "Connecting"

So, after a visit of KPN line technician - I'm now online :) After calling Tele2 client service and talking to multiple people, we were only able to establish that the modem and the DSL phone line setup are both working (since L1 light is ON) and there must be something else wrong with the line, so I scheduled an appointment with a KPN technician (since the line itself is owned and maintained by KPN). Turns out, the line in my apartment was connected to the wrong line outside of the building. After connecting to the right line - the modem was able to connect now. I was told this is quite a common thing in my neighbourhood (Leidseplein area) Once again - thanks for your help! :)

11
K
4 jaar geleden
F
frostieIs lekker bezig
gevraagd in Thuisnetwerk en hardware

DSL Connection Status remains "Connecting"

Thanks, I will try contacting customer service over the weekend then and will later report my findings. Have a nice weekend! :)

11
K
4 jaar geleden
F
frostieIs lekker bezig
gevraagd in Thuisnetwerk en hardware

DSL Connection Status remains "Connecting"

And will later double check if the modem is still online, as I have no means to check it now

11
K
4 jaar geleden
F
frostieIs lekker bezig
gevraagd in Thuisnetwerk en hardware

DSL Connection Status remains "Connecting"

Currently I'm at work, but the modem should definitely be online now. The only thing is that I've tried powering it off, then back on again this morning, to see whether it would connect to internet but I left it on now. When the modem is starting, both L1 and L2 lights are blinking, then, after a while, L1 starts glowing steadily and L2 turns off altogether. At the same time, Internet light glows red for a few seconds and then turns off. After that, DSL status page indicates that DSL link is up, but status is always "Connecting" This evening I could make a small video, if needed.

11
K
4 jaar geleden
F
frostieIs lekker bezig
gevraagd in Thuisnetwerk en hardware

DSL Connection Status remains "Connecting"

Thank you for your prompt reply - PM sent [quote=Kevin van Tele2]Hello frostie, The first time you connect the modem it might take 10-30 minutes for it to fully function and might even restart itself a few times. If that doesn't work a soft and/or hard reset might do the trick but I see you've already tried a hard reset. If it still doesn't work right now you can send me a private message so I can look into it for you. I'll need your: - Name - Address - Zipcode + City - Customer number - Date of birth - Last 4 digits of your bank account number Use this link to send me a private message: [url=https://forum.tele2.nl/inbox/conversation?with=31050]Private message to Kevin[/url]. Thanks for your cooperation and I look forward to receiving your message. Regards, Kevin[/quote]

11
K
4 jaar geleden

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