I didn't receive an invoice via email this month but Tele2 tried to take 33€ off of my bank account. My charge should be around 14€.
I thought I was being a good customer by paying off my phone early, but instead it seems like I'm being charged again for something I already paid off.
I requested a refund through my bank and I have received it. Now Tele2 has sent me a text to say I need to pay. I refuse to pay until I get an invoice for the correct amount or an explanation as to why I need to pay extra.
Why have I been charged extra?