Hi, it has been 2 months since I paid 1160 euros for a canceled order and I still haven’t received my money back!

On 14-11-20 I renewed my abonnement and purchased an iPhone 12 Pro Max and selected to pay in full. I paid approx 1160 euros and in my surprise when the phone finally shipped (after 4 weeks), I had to pay the delivery guy for the phone again. Of course, I refused to pay again and he canceled the order while I was on the phone with Tele2 to sort things out. They informed me that i will be refunded the money and I can reorder after a couple of days. I then reordered the phone and didn’t pay using Tele2 services but when the delivery company brought me the phone.

I called them in the beginning of December to ask for my initial amount that I had paid for the canceled order. After some days I finally received an email to send a bank statement (9th of December) which I did on the same day.

Moving forward end of December after having heard nothing from their side, I called again for an update. They told me that they created another case and they will look into it.

Lastly, I called for one more time on 4th of December for a status update and I was told that in the next 5 working days someone will contact me to ask me for information.

i have received no phone call or any other status update from Tele2 side.

Can you fix you stuff? I am pretty sure I am not the only one that is still waiting for refund and also it is not a small amount, it’s 1160 euros...