It seems to me that you don't want to understand the situation (which is not that complicated), here is what exactly happened to my tele2 account:
Summary of my order (Feb 10, 2016) Please See attachment 1. as you can see I never ordered a Telephone service.
as you can see from invoices (April, May) there is no (Bellen Onbeperkt Nederland) and I haven't been charged for that. but after May 2016 I have been charged for (Bellen Onbeperkt Nederland) please See attachments 2 to 8.
on April 2016 I asked Tele2 to Deport my (Other) Landline number (*** privégegevens weggehaald * Let op: dit is een openbaar forum *** ) from (Cheapconnent) to (Tele2). after that I received many emails confirming that my number will be deported to Tele2 within 5 days, but that never happened. please see attachment 4 to 6.
after many times contacting Tele2 customer service, on September 2016, They Confirmed that the number (*** privégegevens weggehaald * Let op: dit is een openbaar forum *** ) Can not be deported.
I have complaint many times to stop taking payments from my bank account for (Bellen Onbeperkt Nederland) because I don't have this service, also I asked to refund the money taken from my bank account.
until now I have not received any apologies or explanation on why tele2 still charging me for some service that I never had or asked for.
as a result of all this headache, I've had enough and this will be my last time contacting you about this issue. if I don't receive my money back into my bank account & you stop charging me for (Bellen Onbeperkt Nederland), I will stop any further payments, and will complain further.