wifi connected but no internet

  • 9 januari 2020
  • 1 reactie
  • 173 x bekeken

We received the modem today and have done the manual installation. i can see the lights blink for TV but wifi is not connected. Wifi is getting detected via devices but when we connect with the username and password it says "connected,No internet"

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1 reactie

Reputatie 5
Badge +2

Hi Kiran,

Did you connect modem with the information from the manual, if so can you tell me what connection type you have? (type 1, 2, 3 or 4) It’s also important to know which lights on the modem are on or blinking and what color they are to determine what might be the problem. Also if you haven't reset the modem yet you can try that aswell by unplugging the power for 10 seconds.

Regards, Kevin