At the place where I'm currently living at, the landlord has an internet subscription from Tele2. However, the internet connection is really unstable (constantly goes from 144 Mbps to 30 to 60 to 144 to 54 etc.) both through Wi-Fi and through cable (I monitored both of them, but no difference was noticeable - the speed was still bad and the stability non-existent; I also did speed tests, which resulted in highly variable results). It's been like this since I moved in, almost 6 months, but I've been told by the previous tenants that it was like this before. Both me and the landlord constantly tried contacting Tele2 customer service through the phone at (020) 754 44 65. Unfortunately, we've been constantly told that there is nothing that they can do - neither upgrade our contract nor change our modem (yes, we have a DSL connection). The only thing that they did was change the channel for the modem, but with no success to solve our issue (I also tried & manged to do this myself, thanks customer support; I tried putting the channel setting on automatic & manual; while on manual I tried every channel from 1 to 13, but none managed to solve this issue). Another important details: 1) we don't have a fixed phone, so the DSL line shouldn't suffer from that; 2) we don't have many devices connected to the Wi-Fi - currently 2 laptops and 2 phones. Regarding the last point, the stability issue continued to take place even when only one device was connected (i.e., my laptop).
Now, I don't want to pay for a service that we are not getting (which should be the internet at a constant and top speed for the contract we have) and the landlord is slowly reaching the same conclusion. I wanted to try one last time to solve this issue with Tele2 on the forum, since the phone customer service is of no help, before we make a final decision. Is there anything that you can do to solve this issue?
Beste antwoord door Rena Chan
Sadly some plans don't offer the possibility to upgrade de modem for a newer model with 5Ghz band.
Bekijk origineel bericht
If a upgrade is not possible, maybe Tele2 (and other DSL providers) cannot offer higher speeds in your address.
You could look to purchase your own WiFi access point, but first you should make sure that your wireless devices (computer, laptop, phone..) are all compatible with 5Ghz, otherwise it won't make any difference.