My contract ends on 30 June 2016 (Internet and TV). I already reported this to Tele2. However, I am not sure on how to dispose the modem and decoder. Do I have to return to Tele2? If yes, what is the procedure?
Beste antwoord door Maurice niet meer van Tele2
Yeah I saw the logging. Tbh, I think that you guys weren't communicating on the same level. I see that my colleague send you an e-mail with conditions te cancel your subscription. The thing is, these conditions only apply when one is moving abroad within the contract. Since your contract ends the 8th of July (without a 1 month cancellation term), this isn't the correct way to go.
How did you cancel the subscription? The correct way is by calling customer service. Since I don't see any logging concerning the cancellation, I cancelled your subscription from the 26th of July. Since you have a cancellation period of 1 month, you will receive another invoice. I recommend that you pay this, hence the contract states that you should.
As you stated, you can return the equipment as you please. I made a notification that they're returned.
If you have any more questions, feel free to ask!