Hi everyone!
After subscribing to Internet Light, my boyfriend and I started to both work from home full-time and this internet speed simply isn't enough anymore. Our Tele2 contract will end in July, would there be a way to switch to a faster speed before then?
Also, in February we would move apartments . Can we bring our contract into the new address or so we need to close it and make a new one?
Thank you very much for your help!
Beste antwoord door malvina09
Bekijk origineel berichtHey
Welcome to the community! I'm going to help you with your internet connection right away.
It's great that you have internet with us. That's what I like to hear! Our Light package may not be fast enough to work at home together. Luckily we have different kind of internet packages! Take a quick look at our website: https://www.tele2.nl/shop/thuis/internet-abonnement/#/ On our website you can do a postcode check to check what speed is available at your address. You can also see which packages are available. Now I have grabbed your details and I see that it is possible to upgrade to internet base. I cannot arrange this for you but my colleagues can! You can reach them via our free sales number 0800-1602. Opening hours: Monday to Friday: 9.00 to 21.00 hours. Saturday: 9.00 to 18.00 hours.
Of course you can take your subscription with you to your new address. However, there must be a connection, this needs to be checked carefully! Of course we will help you with that.
If you need help, I would love to hear it. Of course I would like to help you speed up your internet speed! 
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Edit
You arranged a transfer to T-Mobile today!
Hi Cas,
I managed to set up a change in our contract to a faster connection.
Thanks for your help!
Have a great day,
Malvina
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