Completely not true. I didn't want it upgraded at all and never asked for any changes to my abonnement.
I phoned Tele2 immediately and was told that I had also ordered a new phone at the same time I upgraded my abonnement. !!!
On further investigation by the CSR it became obvious that someone had used my phone number at a phone store to scam a new phone. OK these things happen. CSR told me that he would get back office on to this and I could expect a call in 7 days to resolve the issue.
I phone them after 7 days and then at 14 days and then when customer service couldn't help, I called Tele2 head office and spoke to someone in Back Office. I still haven't received any communication back from Tele2.
Do I really have to phone you guys again to sort out a problem that isn't my fault? You don't take obviously Scamming seriously enough to resolve this within a reasonable time.
Beste antwoord door Ben van Tele2
You're subscription is changed back to its original state.
It was changed to another proposition, because your phone number was on a list of Tele2 employees.
That was a mistake from our end, which has now been corrected.
When you receive the next invoice, please fill in an application for a credit.
the online form for this can be found here: Vergoeding - Tele2.
If you have any other questions, let me know.