Hi, there is a problem with mobile service and my phone in Croatia. If this is not resolved, I will be switching to another provider as soon as I come back to Netherlands.
Since I arrived in Croatia on 26/04, there is little or no mobile service on my phone. Phone will connect to a mobile service for some random amount of time after restarting the phone. Some times it is 2 minutes, 5 minutes, 10 minutes, etc. Then it will lose mobile connection, of course I cannot call or text or anything since there is no service. Once it loses the connection, it never gets it back. I have to restart the phone. Phone then connects for a few minutes and it loses connection again. This happens everywhere I have been in Croatia (several different cities, towns, places), it happens even if the phone is just sitting in one place.
Mobile connection works fine in Netherlands, Germany, France, Spain, Belgium (as far as I remember, I travel often to Germany and France and it seems to work mostly ok).
Last year (2021) I was in Croatia for one month with same phone, same SIM card, and everything worked ok as far as I remember.
I have already called customer service last week about this but the only help I received was to remove and insert SIM card. That did not work since it keep happening.
I have tried different networks (doesn’t work), different APN settings (no difference), turning off Bluetooth and Wi-Fi (doesn’t help), pulled out SIM card many times (didn’t help). Seems initially phone was connecting to A1 network but after calling customer service it now connects to HT HR network. However that doesn’t work since as soon as phone loses connection, it never reconnects. When phone was connecting to A1, I could never see A1 on list of networks, but it worked for few minutes. Now when it connects to HT HR I can see that network and two others (Tele2 and HR VIP) but phone cannot connect to any network at all, whichever I choose.
Please help me resolve this. I have been here for one week and I maybe had service for 4 hours in total. I will be here for another week. I will also be here again for one month in the summer. If I cannot use Tele2 in Croatia, I will switch to another provider.
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