Topics gestart door Zhengangu

2 Topics

Z
ZhenganguIs lekker bezig
gevraagd in Facturen en kosten

Refund payment

I have already send what needed to be provided to your customer service (Payment proof).However, there is no response from any of your apartment. When I dialed again, your staff said to me that your finance department will contact me in 5 days. Can I simply interpret it as a kind of excuse or ignorance. I have already waited for my money for almost a month. How can you treat your customers like this ridiculous way?

2
Marciano van Tele2
Moderator
1 jaar geleden
Z
ZhenganguIs lekker bezig
geplaatst in Facturen en kosten

No refund after canceled order

I bought an Iphone 14 promax which worth 460 euros on your website in 10th January and it was cancelled automatically in 14th January. Therefore I dialed your hotline and wanted for my refund. Your staffs promised me that my money would come back in 2 weeks. But nothing happened in January 26th. So I dialed again and ask for a explanation, but your staffs said that my money would come back till January 27th. But also there was nothing come back to my account in that day. During this period, I dialed the hotline again and again and eventually your staff established a case and provide me a number to wait for another 2 weeks. I feel very disappointed with your customer services because it can be seen as an action that against the contract rules. I am just a student who is now depend on my living fees. But now 460 euros has gone and half of my money disappeared. If your company failed to help protect my right and get my money back by March 14th, I will sue you in the court and make complai

11
Z
1 jaar geleden

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